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How dk999games Handles Your Personal Information

Your account data — from registration details to payment records tied to JazzCash, Easypaisa, and Raast — is handled under a clear, documented policy.

Account & Identity DataJazzCash / Easypaisa / Raast Transaction RecordsCookie & Device DataData Retention PeriodsYour Right to Request Access or Deletion

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What This Privacy Policy Covers

dk999games Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with dk999games, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, and device information gathered at registration. On the payments side, when you fund your account through

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JazzCash, Easypaisa, or Raast, we record the transaction reference, amount, and timestamp — not your wallet PIN or full mobile banking credentials. That payment data is used strictly to confirm deposits, process withdrawal requests, and satisfy our anti-fraud obligations. We also collect session and device data:
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IP address, browser type, and the pages you visit within the platform. This is used for security monitoring and to identify unusual login patterns on your account. We do not sell your personal data to third parties. Where we share data — for example, with payment
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processors handling your JazzCash or Easypaisa transfer — it is limited to what that processor needs to complete your transaction. Access to this platform and the data practices described here is subject to local law and is available only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency sit at the centre of how we manage account information. Below is a direct account of the four practices that govern your data from the moment you register to the point your account is closed.

Encryption in Transit and at Rest All data moving between your device and our servers travels over SSL. Stored account records — including payment references from JazzCash, Easypaisa, and Raast — are encrypted at rest using current-standard protocols.

Cookie Use and Your Choices We use session cookies to keep you logged in and analytics cookies to understand how the platform performs. You can review and adjust cookie permissions through the privacy settings panel inside your account.

Retention and Deletion We hold active account data for as long as your account remains open. After account closure, transaction records are retained only as long as required by applicable financial compliance obligations, then deleted.

Who Can Access Your Data Internal access to account data is restricted to staff with a direct operational need — account verification, fraud review, and payment processing teams. No data is shared for marketing purposes without your explicit consent.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request access to your data, ask us to correct inaccurate records, or submit a deletion request, these are the direct channels. Our support team handles privacy queries separately from general account queries — use the email or live chat paths below to make sure your request is routed correctly.

Privacy Email Send your data access or deletion request to our dedicated privacy address. Include your registered mobile number and the type of request so we can locate your account records promptly.

Live Chat Support Open live chat from your account dashboard and select the privacy or data query option. Available during support hours; a written transcript of the conversation is sent to your registered email.

In-Account Request Form Log in, navigate to Account Settings, then select Privacy & Data. From there you can submit a formal request to view, correct, or remove specific information held on your account.

Common Questions About Your Privacy Rights

These are the questions we actually receive about data handling, account records, and how to exercise your rights. Each answer reflects how the policy works in practice for accounts registered in eligible regions of Pakistan.

We collect your name, mobile number, date of birth, and the device information associated with your first login. This is used for identity verification and account security — not for marketing to third parties.

We store transaction references and confirmation timestamps from JazzCash, Easypaisa, and Raast transfers. We do not store your wallet PIN, mobile banking password, or full payment credentials at any point.

Log in and go to Account Settings, then Privacy & Data, and submit a data access request. Alternatively, email our privacy team with your registered mobile number. We aim to respond within the period required by applicable law.

Yes. Submit a deletion request through Account Settings or via the privacy email channel. Some transaction records may be retained for the minimum period required under financial compliance rules before full deletion.

Data is shared only with payment processors — such as those handling JazzCash and Easypaisa transfers — who need it to complete your transaction. We do not sell personal data or share it with unrelated third parties.

Go to Account Settings and select Personal Details to correct contact information. For identity document corrections, contact support via live chat — our team will guide you through the verification update process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How dk999games Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Our Privacy Team Directly

Common Questions About Your Privacy Rights

01 What personal information does dk999games collect when I register?

02 Are my JazzCash or Easypaisa payment details stored on the platform?

03 How do I request a copy of the data held on my account?

04 Can I ask for my account data to be deleted?

05 Does dk999games share my data with other companies?

06 How do I update incorrect information on my account?

Privacy Policy

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